Return, Refund & Warranty Policy

Effective Date: June 1, 2026

At Mulinis Water Systems, we strive to provide quality products and customer satisfaction. Please read our Return, Refund & Warranty Policy carefully before making a purchase.

RETURN ELIGIBILITY

Products may be eligible for return if:

  • The item received is damaged, defective, or incorrect
  • The product has a manufacturer defect
  • The issue is reported within the allowed return period

To qualify for a return, the product must:

  • Be in its original condition
  • Include complete accessories, manuals, and packaging
  • Have proof of purchase (official receipt, invoice, or order confirmation)

 

NON-RETUNABLE ITEMS

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, improper handling, or unauthorized modification
  • Consumable items such as used filters or cartridges
  • Products with physical damage caused after delivery
  • Clearance, customized, or special-order items (if applicable)

RETURN PERIOD

Customers must report any issue within:

  • 7 days from date of delivery for damaged, incorrect, or defective items

Requests submitted beyond the allowed period may no longer qualify for return or replacement.

REFUNDS & REPLACEMENTS

Once the returned item is inspected and approved, we may offer:

  • Replacement of the item
  • Store credit
  • Refund (subject to approval and payment method)

Refund processing times may vary depending on the payment provider or bank.

 

WARRANTY POLICY

Certain products may include a manufacturer or supplier warranty. Warranty coverage varies depending on the product type.

The warranty does not cover:

  • Normal wear and tear
  • Improper installation
  • Damage caused by misuse, negligence, or accidents
  • Unauthorized repair or modifications

For warranty claims, customers may be required to provide:

  • Proof of purchase
  • Photos/videos of the issue
  • Product serial number (if applicable)

INSTALLATION & SERVICE CONCERNS

For products requiring installation, any concerns should be reported immediately after service completion.

Issues caused by improper handling after installation may not be covered.

 

HOW TO REQUEST A RETURN OR WARRANTY CLAIM

To request assistance, please contact us with the following details:

  • Full Name
  • Order Number / Invoice Number
  • Product Name
  • Description of the issue
  • Photos or videos (if applicable)

Our team will review your request and provide the next steps.

 

CONTACT US

For questions, concerns, or privacy requests, contact:

By email: admin@mulinisphilippines.com
By phone number: +63 917 588 7007